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Accessibility Statement

At Hill Top Haven, we would like to be as accessible and inclusive as possible, given the restrictions of the structure of the house.

Introduction

Hill Top Haven is a two storey, converted farmhouse and barn from the 1750s. It has been sympathetically converted, retaining as many original features as possible.  Sadly, because of this, the building is not always suitable for people with very limited mobility or sight impairment.
In our Access Statement, we aim to accurately and fully describe the house and grounds, to give you the best chance to assess if our retreat and B&B is suitable for you.

We welcome any enquiries from potential guests with disabilities or challenges, to discuss if we are able to make any adjustments. All reasonable attempts will be made to do this.

 

Pre Arrival

On booking, you will receive a confirmation e-mail. It will ask if you require any meals, your dietary requirements if yes, and any other information we should know to make your stay as comfortable and enjoyable as possible. Please do let us know, at this point if there is anything you would like us to know, or you wish to discuss with us. We also ask for a contact number on the day of arrival, as we are not manned 24 hours, so will need to be here on your arrival to welcome you.

 

Arrival and Car Parking Facilities

Our website has full details and maps of where we are located. Alternatively, enter our postcode into your satnav: DL13 1AT.
Coming from the East, you’ll approach via Weardale along the A689 via Wolsingham and Stanhope.
Coming from the West, you’ll approach from the M6 via Alston along the A689.

On your arrival the house is up a hill that is steep in places. This is accessible with both small and large cars and vans. If you get lost, please give us a ring and we can talk you through the directions.
On arrival, please keep the gates closed to keep the sheep in the fields – there is a gate at the road, and a gate to the property itself.
There is parking available on site, and a car is advisable.

In the summer months there is a community bus service (1st May to 31st October) running from Crook to Alston. However, you would need to be able to walk up the hill with your luggage.

Access from the car park to the main entrance is on gravelled driveway. There is narrow access with no steps, although this is not wide enough for a walking aid. There is a small step into the front entrance hallway.

We are available to help with carrying luggage, which can be left in our safe keeping if you arrive before the room is ready.
Once you are registered, you will be given the key to your room, and the front door. You will be guided to your room, and the facilities and any ‘rules’ explained.

Should you arrive in the dark, there are outdoor lights to guide you to the entrance. If we know your time of arrival, we will be available to greet you and provide more light and guidance, should you need it.

 

Dining Area/Craft Room

All the downstairs rooms have flagstone tiles, and are covered with rugs. The rugs are secured to the tiles as far as we are able to, to reduce the risk of tips and falls.

The dining area/craft room is available for guests’ use at any time. This is where meals will be served. There is room to manoeuvre between furniture. The room includes a dining table and dining chairs with no arms.

There is a small step from the dining area onto the terrace.

 

Bedroom

The bedroom is accessed via 12 stairs. The stairs are carpeted, but the floors upstairs are wood, with rugs that we’ve secured as far as we are able to. The staircase has a handrail.

The upper floor of the house is in the eaves, so the wall of the bedroom slants down on one side.  Please see the pictures in the gallery of the room.

The bedroom is situated to the west of the house. It has a velux window to the north, with a blind. It also has a sash window to the west, with good views of the hills up Killhope Cross to the border with Cumbria. It is a good place to see the sunset. The overall effect of the room is light and airy.

The bedroom is ensuite with a shower which has a small step to get into it.

The bedroom has a main light, as well as two bedside lamps. Should you require any further lighting, please ask.

 

Grounds and Garden

The house sits on about ¾ of an acre of grounds, made up of three areas/small fields. All are grassy, but can be quite boggy, so when walking on the ground you need to be careful underfoot. There is a small pond in one field. The grounds are surrounded by fences and dry stone walls. There are dry stone walls on the grounds demarcating the fields/areas.

The terrace is accessed from the craft/dining area, with a small step. The terrace is paved, with a small strip of gravel toward the dry stone wall. Garden furniture is kept on the patio for your general use.
The terrace has sweeping views from the east to the west, via the south. From it you can see the sun rise and sun set. To the left is Weardale. To the right, over the hill, is Cumbria.
The hill continues behind us to the top of Killhope Law, and the border with Northumbria.

 

Additional Information

The house is fitted with a smoke alarm/detector. Should the alarm sound, we ask that any guests who are hard of hearing notify us upon arrival, so that alternative arrangements can be made.

Mobile reception is good in the area on most networks.

The house is served with good internet speed with Wi-Fi throughout the house. Please ask for the code.

We will do our best to meet your needs and requirements. However, please note that the house is not permanently manned. If no one is on the premises, there is always a mobile number to call in an emergency.

We are happy to store medication in the fridge, but will need to know when they will be needed, in case we are not on the premises.

A variety of dietary requirements can be catered for, with advance notice.  Menu options can be read verbally if needed.
Please note that anyone with nut allergies should be aware that we do use nuts in the kitchen.

 

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